"Expertise"
beCogent offers expertise throughout the life cycle of a project, from the initial tender process through to full implementation.
"Blended solutions" beCogent offers a unique blended approach to services, ensuring productivity and performance reach optimum levels.
"Transparency"
Our clients have the keys to our business, they can visit whenever they want to, for as long as they want to. We are proud of the service we offer.
"Reporting"
Our unique suite of reports adds real value to our clients' businesses and supports their decision making processes in real time.
"Training"
Our staff never stop learning. They have access to a comprehensive suite of learning opportunities and are encouraged to continually improve their skills, experience, and knowledge.
Inbound Call Services
beCogent is a market leader when it comes to inbound customer service solutions. We are masters at adopting our clients’ brand values and culture, and ensuring their customers are given only the best attention.
Our team of project and business managers are all experts in contact centre management and metrics. They are involved from the first contact with potential new clients, through the scoping and pricing process and ongoing management of the account.
Our service offering includes:
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Expertise in data analysis to identify service requirements
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Support in resource-planning and the development of a build plan
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A professional and bespoke recruitment campaign – branded where requested
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A dedicated HR team responsible for the interviewing and selection process
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Access to a highly-skilled IT team to support system integration and connectivity (where required)
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Access to experienced trainers to develop bespoke training materials (where required)
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Ongoing reporting and access to management information/statistics
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A culture and management philosophy which optimises staff engagement levels and maintains a healthy level of staff attrition
Our contact product suite consists of:
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Product/service support
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Account and billing enquiries/transactions
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Campaign response management
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Data capture and data inputting
Through a blended integration of services, we have the ability to provide a virtual extension to
your existing contact centre. Our services offer our clients the ability to set up a
contact centre operation
quickly and effectively.