"Blended solutions" beCogent offers a unique blended approach to services, ensuring productivity and performance reach optimum levels.
"Transparency"
Our clients have the keys to our business, they can visit whenever they want to, for as long as they want to. We are proud of the service we offer.
"Expertise"
beCogent offers expertise throughout the life cycle of a project, from the initial tender process through to full implementation.
Technical Support Services
beCogent has the experience and capability to offer best-of-breed technical helpdesk solutions. Technological advances have resulted in a huge increase in the number of private users, many requiring immediate and timely support in the set-up and ongoing maintenance of their equipment.
beCogent has an impressive wealth of knowledge in providing technical support through voice-based and email services.
Our expertise includes:
-
Broadband set-up and access
-
Technological diagnostics and solutions
-
Level I and Level II support (including escalations from Level I)
-
Out of scope support
-
Hardware and software set-up and ongoing support
-
Upgrades and maintenance services
We are committed to ensuring that every customer contact is seen by our staff as an opportunity to impress your customers, build a relationship, and explore opportunities to upgrade/upsell whenever it is appropriate and relevant to do so.
Our technical service advisers come to us with a high level of technical knowledge and expertise. We build on this further to provide your customers with exceptional levels of service along with practical help and support.